Intersection

Las Vegas gets hosed by Ticketmaster’s settlement offerings

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Are you one of the few people in Las Vegas who actually pays for your concert tickets? If so, chances are you’ve received an email from Ticketmaster, which recently settled a $400 million class-action lawsuit that challenged the transparency of its ancillary fees.

Concertgoers who used Ticketmaster between October 1999 and February 2013 likely received codes for small discounts that can be applied to any show available on the ticket-servicing site—with no limits to how many can be used—along with up to 17 vouchers, each good for two free tickets (click on the “active vouchers” link of your Ticketmaster account page). That means you can score Pet Shop Boys comps for you and the mister, and maybe take your nieces to see Demi Lovato, right?

Here’s where things quickly go from hopeful to nopeful. Those free ticket vouchers are only good for roughly 750 national shows at venues owned or operated by Live Nation, which merged with Ticketmaster in 2010. Which limits Las Vegas users to House of Blues—and a slew of cover bands like Pyromania and Boogie Knights. While Ticketmaster buyers in some areas get to choose from Bob Dylan, Modest Mouse and G-Eazy—if they don’t encounter ongoing technical difficulties or a depleted stock—the pickings for most major cities were slimmer than Mick Jagger’s sweats on the Tattoo You tour.

The small print maintains that the freebie list will be updated in the coming weeks, hinting at additional eligible shows. But Ticketmaster can fudge the bounty of the settlement as long as the financial terms are met. What’s worse: It’s entirely possible you won’t be able to use all or any of your freebie vouchers should availability and math work against you. Even when Ticketmaster gets punished for screwing us, it’s still screwing us.

Update: Ticketmaster announced on July 1 that while discount codes may still be used, there are currently no more shows for users to redeem their free-ticket vouchers. "At this time, the eligible event list has closed," the announcement reads. "We will periodically notify class members who have signed up for the e-mail subscription service when additional inventory becomes available."

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